IT Service Management
IT Service Management - Servicenow.com
Service-now.com is an on-demand IT Service Management solution company using Software as a Service (SaaS) to combines ITIL v3 with Web 2.0 technology.
Starcom provides process transformation, implementation, configuration, training and technical support services delivered by the most experienced Service-now.com consultants in the market. Starcom enables its customers to rapidly and cost-effectively deploy and/or optimise their IT service management processes using best practice and supported by business focussed technology.
Starcom collaborates with you to deploy your solution. Our consultants have years of experience implementing software packages and all have direct experience implementing Service-now.com. You can be confident that Starcom will support you with an appropriate Service-now solution for your business.
Deployments use a proven, structured methodology that guides your project and manages risk. Starcom will work with you to develop an appropriate project plan using your internal project methodology or directly in your Service-now.com instance under the Release Management module. There are a number of unique phases to the deployment including, process review, requirements definition, requirements mapping, application customisation, data conversion, testing and deployment.
Service-now.com provides more than 30 released and supported integrations to 3rd party applications and data sources.
Service-now.com history
Service-now.com is the leading provider of On Demand IT service management solutions. Supporting more than one million users worldwide, we have seen exceptional growth since our inception in 2004.
We are no new entrant to the issues that global organizations are facing and are tackling on a day to day basis. Service-now.com was founded in 2004 by Fred Luddy, (former CTO of Peregrine Systems and Remedy).
Fred leads a team laser focused on really listening to customers, being open to all feedback, willing to question everything and rethink the way we approach IT service management. You will find Service-now.com offers you the experience that you need of a partner. The vast majority of our employees have worked at companies such as BMC, CA, Deloitte Consulting, Forrester Research, HP, IBM, Quest Software, Touchpaper, Mercury, and Peregrine Systems as well as IT departments of the Global 2000.
Vision
Service-now.com is redefining the IT service management market and changing the rules of the software game. The company believes that an IT department or external service provider, regardless of size or complexity, requires a "single system of record" for all processes being used to provision, upgrade, repair, support, and manage the business services and the underlying infrastructure upon which an organisation depends.
The single system of record embodies ERP for IT and provides clear visibility into what is being done in IT, for which parts of the business, with what priority, as well as the risks associated with that work. It will be sufficiently comprehensive for the most technical manager to understand the impact of pending changes being made in seemingly unrelated areas, yet simple enough to use that a non-IT employee finds value in it for reporting issues, ordering new services, getting news, and knowledge about the business.
The single system of record's foundation will integrate the very latest discovery, management and monitoring technologies and build a single point of truth to manage and measure IT.
Service-now.com's Capabilities
Service-Now provides a deep and broad set of IT Service Management applications including Service Request and Catalogue, Incident, Problem, Knowledge Management, Change, Release, Service Level, Financial and Contractual Asset Management all of which are integrated through a single CMDB. Their CMDB is populated through native integration with their Discovery and Application Dependency Mapping technology. Reporting and Business Analytics deliver cross domain analysis of ITSM data to help understand trends and drive better decision-making. The technology has been organically developed and built on a single Platform as a Service leveraging a single workflow automation engine.
Service-now.com's Technology
Service-now.com is a pioneer of On Demand IT Service Management. Combining ITIL v3 guidelines with Web 2.0 technology they deliver their application set via Software as a Service. The technology is built on a single Platform as a Service driving increased automation through native integrations, extensive and intuitive customization capabilities, automatic upgrades that preserve all customizations. It is delivered hosted with redundant security. Inspired by Apple, Amazon.com, Google, and Salesforce.com their product development strives to deliver a user experience that rivals the intuitiveness of Web 2.0 business to consumer applications.
Service-now.com HP Service Manager 7
| Save up to 60 percent of your current ITSM costs | vs | Buy more licenses and add-on modules to get the same functionality |
| Open standards-based technology born and built on the Internet in 2003 | vs | Born in 1981 as Peregrine PNMS, later named ServiceCenter and is now Service Manager 7 |
| Intuitive, Web 2.0 interface inspired by Google, Amazon.com and many other business to consumer applications | vs | 1980s terminal, client/server interface built using arcane, proprietary RAD scripting language |
| Implementation in 10 to 15 weeks | vs | Implementation in 30 weeks to years or never |
| Service-oriented architecture built on ITIL V3 from our first line of code | vs | Applications and boltons that have been patched for more than 20 years |
| Never worry about upgrades again - our suite of applications auto upgrade | vs | Implementation is only the beginning - the upgrade cycle continues |
Service-now.com Remedy
| Save up to 60 percent of your current ITSM costs | vs | Buy more licenses and add-on modules to get the same functionality |
| Open standards-based technology born and built on the Internet in 2003 | vs | Losing its flexibility to support the addition of new business processes |
| Implementation in 10 to 15 weeks | vs | Implementation in weeks to years or never |
| Upgrade compatibility. You will always be on the current version | vs | Incompatibilities between BMCs CMDB, Atrium, forced customers to upgrade. What about next time? |
| Never worry about upgrades again - our suite of applications auto upgrade | vs | Implementation is only the beginning - the upgrade cycle continues |
| No additional maintenance fee - automatic upgrades, infrastructure resources and support are included in the subscription fee | vs | Unnecessary maintenance fees that provided little value |
